Privacy Policy

1. Introduction

At Crystal Mountain Water, your privacy and trust are paramount. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (crystalmtnwater.com), utilize our bottled water delivery services, lease bottle-free coolers or commercial ice machines, or interact with our customer service team across Alabama, Georgia, Florida, and Tennessee.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Contact Details: Name, delivery address, billing address, email address, and phone number when you request an estimate, schedule deliveries, or create an account.
• Commercial & Account Information: Company name, number of employees, facility type, delivery gate instructions, and equipment specifications.
• Payment & Billing Data: Payment transaction records, account numbers, and billing preferences (all credit card transactions are processed securely via PCI-compliant payment gateways and never stored on our unencrypted servers).
• Technical & Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, and interaction timestamps captured via cookies and standard web analytics.

3. How We Use Your Information

We use the information collected for legitimate business purposes, including:

• Fulfilling route deliveries, equipment installations, and routine maintenance visits.
• Processing monthly billing, subscription invoices, and payment receipts.
• Communicating schedule updates, route notifications, weather delays, or account alerts.
• Responding to customer inquiries, service requests, and quote estimates.
• Enhancing our website performance, ensuring cybersecurity, and improving service offerings.
• Complying with applicable legal obligations and industry water safety standards.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party vendors who assist in payment processing, route logistics, cloud hosting, and SMS/email delivery notifications under strict confidentiality terms.
• Legal Compliance: When required by subpoena, court order, regulatory authority, or to protect the rights, property, or safety of Crystal Mountain Water and our patrons.

5. Cookies & Tracking Technologies

We may use cookies, tracking pixels, and session identifiers to remember your preferences, monitor traffic patterns, and analyze conversion performance. You can adjust your browser settings to decline cookies, although some website features may not function at full capacity.

6. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. All sensitive payment transmissions occur across secure SSL/TLS channels.

7. Your Rights & Choices

Depending on your jurisdiction, you have the right to:

• Access and review the personal information we maintain about you.
• Request corrections to inaccurate or outdated contact information.
• Request deletion of your non-essential customer profile details.
• Opt out of marketing communications by clicking unsubscribe or notifying us.